Cosmetic Standards, Warranty, and Return Policy

Before Placing Your Order With The Timber Garage:

At The Timber Garage, we take pride in creating one-of-a-kind furniture pieces using solid wood, crafted by hand and finished with care. Our team uses a distressed finish to give each item a warm, reclaimed look that highlights its natural beauty.

Because our furniture is handmade and built from real wood, no two pieces are ever exactly alike. We embrace the natural variations and imperfections—they're part of what makes each piece special and uniquely yours.

Before placing your order, please review the following standards to better understand what to expect:

🔹 Wood & Stain Variations

Every piece of wood has its own grain pattern and tone, so color and grain differences are normal and expected. These natural traits mean no stain will look exactly the same from one piece to the next—even when using the same color.

🔹 Stain Matching

We don't match stain colors based on photos. If you want a specific stain, you'll need to provide both the stain and the type of wood it's intended for. Keep in mind, grain patterns and wood species affect how a stain looks, so exact matches aren't guaranteed.

🔹 Knots & Cracks

Real, hardwood lumber often has knots, checks, cracks, etc. We fill all of these with black epoxy. This provides a smooth surface and reinforces the pieces structurally.

🔹 General Variations in Furniture

Handcrafted furniture comes with character—think small marks, texture changes, and other quirks that add to its charm. Because of the handmade process, dimensions can vary slightly (up to about 1").

🔹 Solid Wood Movement

Wood is a natural material that expands and contracts with temperature and humidity. This may cause small gaps in tabletops or slight shifting over time. These changes are a normal part of solid wood furniture and don't affect the structural integrity.

We love the unique look and feel of real, handcrafted wood furniture—if this is not the feel you're after, The Timber Garage may not be your ideal solution!

⚠️ Lead Times

Lead times are estimates only. While we work hard to meet timelines, high demand or delays in production can cause some orders to arrive earlier or later than expected. We always prioritize quality over speed and cannot promise exact delivery dates. If you're ordering for a special event or deadline, please plan ahead accordingly.

By placing a deposit, the customer agrees to these cosmetic standards presented as well as any and all other terms of The Timber Garage.

For electronic customers, by placing an order with The Timber Garage, you hereby agree to these standards, terms, and conditions.

The Timber Garage – Limited Lifetime Warranty

At The Timber Garage, we take pride in crafting custom furniture of exceptional quality, built for enduring performance. To that end, we provide a Limited Lifetime Warranty covering structural and manufacturing defects in our tables, chairs, benches, and other custom-made furnishings, subject to the terms and conditions set forth below:

1. Scope of Coverage

This Limited Lifetime Warranty covers defects in materials and workmanship that materially impair the structural integrity or intended function of the furniture when used under normal, residential conditions. Coverage applies exclusively to the original purchaser and to furniture purchased directly from The Timber Garage.

2. Exclusions

This warranty does not extend to damage or deterioration resulting from:

a. Improper use, abuse, or negligence, including but not limited to overloading furniture beyond its intended weight capacity;

b. Exposure to outdoor elements, excessive moisture, or environments inconsistent with the product’s intended indoor residential use;

c. Failure to adhere to The Timber Garage’s care and maintenance instructions;

d. Unauthorized modifications, alterations, or repairs;

e. Accidental damage, cosmetic wear and tear, acts of nature, or other events outside the control of The Timber Garage.

3. Warranty Claims Procedure

To initiate a warranty claim, the customer must notify The Timber Garage in writing within a reasonable time after discovery of the defect. Supporting documentation, including photographs, may be requested to evaluate the claim. If the claim is determined to fall within the scope of this warranty, The Timber Garage will, at its sole discretion, repair or replace the defective component or piece.

4. Right to Decline Claims

The Timber Garage reserves the right, in its sole and exclusive discretion, to deny any warranty claim that does not meet the criteria set forth in this warranty or that appears to arise from misuse, unauthorized modifications, neglect, or any other condition excluded herein. Our determination as to the applicability of the warranty is final.

5. Limitations of Warranty

This warranty is non-transferable and applies solely to the original purchaser. Remedies under this warranty are limited exclusively to repair or replacement of the affected item, at The Timber Garage’s discretion. This warranty does not cover associated costs such as transportation, delivery, installation, or refinishing.

6. Disclaimer of Other Warranties

Except as expressly stated herein, The Timber Garage disclaims all other warranties, express or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose. Under no circumstances shall The Timber Garage be liable for incidental, consequential, or special damages arising out of or related to the use of its products.

7. Governing Law

This Limited Lifetime Warranty shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict-of-law provisions.

By purchasing and using The Timber Garage products, the customer acknowledges and agrees to be bound by the terms of this Limited Lifetime Warranty.

Return Policy

1. Return Eligibility

Customers may request a return or refund only at the time of delivery if they are not satisfied with the product for any reason. To be eligible for a return at that time:

The customer must notify our delivery personnel immediately upon receipt;
The product must remain in unused, undamaged condition;
The customer must decline delivery and not sign the delivery acceptance form.

2. Final Sale Upon Acceptance

Once the customer signs the delivery acceptance form, acknowledges receipt, and takes possession of the item, the sale is considered final. No returns, refunds, or exchanges will be accepted thereafter.

3. Custom Work

All furniture sold by The Timber Garage is custom-built. As such, we do not accept returns or offer refunds for reasons including, but not limited to, change of mind, fit within a space, personal preference, or aesthetic considerations after delivery acceptance.

4. Damage or Defect Claims

If a product arrives damaged or defective, the customer must document the issue at the time of delivery and notify The Timber Garage immediately. Such claims will be evaluated under the terms of our Limited Lifetime Warranty. Claims made after delivery acceptance may be denied unless a qualifying defect under warranty is discovered and reported promptly.